Return and Refund Policy

Return and Refund Policy

At Virtual Research Consultancy, we strive to deliver high-quality academic research support services. This Return and Refund Policy outlines the conditions under which refunds or service adjustments may be considered.

1. Nature of Services

Virtual Research Consultancy provides intangible, customized, and knowledge-based services, including research support, mentorship, data analysis, publication assistance, and training. Due to the personalized nature of our services, returns are not applicable.

2. Refund Eligibility

Refunds are generally not provided once the service has commenced. However, refund requests may be considered under the following circumstances:

  • Service has not yet started and a cancellation request is made within the agreed timeframe

  • Payment was made in error (duplicate or incorrect transaction)

  • Service cannot be delivered due to reasons solely attributable to Virtual Research Consultancy

All refund requests are evaluated on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after service initiation

  • Dissatisfaction based on personal expectations not aligned with agreed scope

  • Journal rejection, publication delays, or reviewer feedback

  • Delays caused by client’s failure to provide timely or accurate information

  • Partial completion or usage of services

4. Cancellation Policy

Clients may request cancellation before service commencement by submitting a written request through official communication channels. Approval of cancellation and any associated refund is at the sole discretion of Virtual Research Consultancy.

5. Processing of Approved Refunds

If a refund is approved:

  • It will be processed using the original payment method

  • Processing time may take 7–14 business days, depending on the payment provider

  • Any transaction or processing fees may be deducted from the refund amount

6. Service Adjustments

In lieu of a refund, Virtual Research Consultancy may offer:

  • Service revisions

  • Additional support sessions

  • Partial service credit

This is intended to ensure client satisfaction while maintaining service integrity.

7. Dispute Resolution

We encourage clients to communicate concerns promptly so they can be addressed professionally. Any disputes will be handled through mutual discussion and resolution before escalation.

8. Policy Updates

Virtual Research Consultancy reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

For questions or refund-related requests, please contact us using the official communication channels provided on our website.

Important Note

Virtual Research Consultancy does not guarantee academic outcomes, grades, or publication acceptance. Refunds are not applicable based on academic results or third-party decisions.